OUR SUCCESS STORIES
A fintech platform was losing revenue to false declines, high chargeback costs, and overspending on technology solutions.
A SaaS company was facing rising subscription chargebacks and failed recurring payments.
An e-commerce retailer faced escalating fraud-driven chargebacks, resulting in a PSP account freeze that threatened business continuity.
Fintech: Driving Revenue, Reducing Costs, and Retaining Merchants
The Challenge
A fintech platform was struggling with three issues that directly impacted growth and profitability:
Our Solution
A comprehensive review of the payment and risk ecosystem identified opportunities to improve transaction performance, automate dispute recovery, and eliminate redundant fraud and identity solutions.
The Results
A fintech platform was struggling with three issues that directly impacted growth and profitability:
- Transaction approval rates had fallen to 75%.
- Rising chargebacks were putting banking relationships at risk.
- An overly complex technology stack was driving unnecessary vendor costs.
Our Solution
A comprehensive review of the payment and risk ecosystem identified opportunities to improve transaction performance, automate dispute recovery, and eliminate redundant fraud and identity solutions.
The Results
- Approval rates increased o 98%
- Chargeback dispute win rates raised to 94%.
- Technology and vendor costs dropped by 22%.
- Merchant churn decreased by 42% over two quarters.
SaaS: Reduced Subscription Chargebacks and Recovered Lost Revenue
The Challenge
A SaaS company generating approximately $10 million annually was facing rising subscription chargebacks, failed recurring payments, and increasing involuntary churn. Customers were being lost due to preventable billing failures, while disputes were putting pressure on profitability.
Our Solution
The Result
A SaaS company generating approximately $10 million annually was facing rising subscription chargebacks, failed recurring payments, and increasing involuntary churn. Customers were being lost due to preventable billing failures, while disputes were putting pressure on profitability.
Our Solution
- We reviewed the entire subscription lifecycle, from signup to renewal.
- We optimized billing communications, enhanced recurring payment recovery processes, improved renewal transparency, and implemented a proactive dunning and retention strategy designed to reduce both disputes and customer attrition.
The Result
- Cut subscription-related chargebacks by 45%
- Increased recurring payment success rates to 95%
- Reduced involuntary churn by 30%
E-Commerce: Protected Revenue and Restored Payment Stability
The Challenge
A leading ecommerce retailer was experiencing rising chargebacks driven by fraud attacks on high-value products, leading to significant revenue loss and ultimately causing their payment service provider to freeze the merchant account. This put core revenue streams and business continuity at risk.
Our Solution
The Results
A leading ecommerce retailer was experiencing rising chargebacks driven by fraud attacks on high-value products, leading to significant revenue loss and ultimately causing their payment service provider to freeze the merchant account. This put core revenue streams and business continuity at risk.
Our Solution
- We implemented a comprehensive revenue protection framework combining fraud prevention, risk-based transaction screening, enhanced customer verification, and chargeback mitigation controls to reduce high-risk exposure.
- We onboarded an alternative payment service provider to eliminate single-point-of-failure risk, maintaining uninterrupted payment processing during remediation.
The Results
- Reduced Visa and Mastercard chargebacks by 41%
- Restored and stabilized payment service provider account standing
- Increased approval rates for legitimate customers to 94%
